Refund policy

Return & Exchange Policy

We want you to love your purchase! If there's an issue with your order, here’s how we can help: 

Damages & Issues

Inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Exchange Policy

Timeframe: Exchanges must be requested within 10 business days of receiving your order.

Eligibility: Items must be unworn, unwashed, and in original packaging with tags attached. Items not meeting these conditions will not be accepted.

Exchange: We offer size exchanges only for the same item. 

Please note: We do not offer refunds, store credit, or product swaps.

Shipping Costs: Customers cover return shipping costs. We recommend using a trackable shipping method.

Processing Time: Exchanges may take up to 10 business days after we receive your return.

How to Request an Exchange

Use our online account portal or email hello@ladyspinedoc.com with your order number and exchange request. Once approved, we’ll provide return shipping instructions. Send returns to:

ATTN: Ladyspinedoc Returns
117 Bradford St NW
Gainesville, GA 30501

Non-Returnable Items

All hats, beanies, accessories, gift cards, and sale items cannot be exchanged or returned.

Contact Us

For questions, email hello@ladyspinedoc.com. We’ll respond within 2 business days (excluding U.S. holidays).